Templates & notifications
Every template is maintained in English and Spanish, and each notification honors volunteer channel preferences and opt-outs.
RFI 2027001 · §2.08 Communication Management
Global templates
Used by all 295 coordinators.
Application received — acknowledgment
EmailMerge fields: {{volunteer_first}}, {{location_name}}, {{next_steps_url}}
Shift reminder — 24 hours
SMSMerge fields: {{volunteer_first}}, {{shift_time}}, {{location_name}}
Background screening expiring
Email + LetterMerge fields: {{volunteer_full}}, {{screening_expiry}}, {{renewal_url}}
Milestone earned — service pin
EmailMerge fields: {{volunteer_first}}, {{milestone_label}}, {{lifetime_hours}}
Automated triggers
System-generated notifications.
- Enabled
Application received
Email + In-app · Immediately
- Enabled
Screening cleared
Email · Immediately
- Enabled
Shift reminder
SMS · 24 hours before
- Enabled
Hours returned for edit
Email · Immediately
- Enabled
Milestone reached
Email + Coordinator alert · Nightly batch
- Enabled
Training expiring
Email · 45 and 15 days prior
Statewide delivery
Last 7 days.
August shift openings — Wakulla Springs
Email · 1,271 delivered / 1,284 sent · 13 failed
Reminder: log July hours by Aug 5
SMS · 3,902 delivered / 3,960 sent · 58 failed
Agreement renewal notice
USPS letter · 214 delivered / 214 sent · 0 failed